Employee retention has long been a major challenge for the transportation and logistics industry. And amid the COVID-19 pandemic, these retention challenges are only getting worse—exacerbated by continued economic uncertainty, supply-chain bottlenecks, and intermittent business shutdowns. In the trucking industry, for example, nearly one out of every 20 new drivers will not stay past the first week on the job, according to a Stay Metrics analysis from 2021—and that’s actually a relative low compared to the prior year. The transportation and logistics industry will always be impacted by forces outside its control. But at the same time, companies need to be doing everything they can within their control to be seen as attractive places to work.
One of the most strategically important things that transportation and logistics companies can do to attract and retain employees is to invest in technology. Younger generations of employees expect that the technology-driven conveniences and services they enjoy in their personal lives will extend to the workplace. They are frustrated by inefficient legacy workflows, and turned off by clunky, outdated systems and software. As much as transportation and logistics companies may be committed to seeing these technologies get upgraded, many companies are stymied because they don’t know how to effectively implement technology to achieve digital transformation. That’s where the concept of a single system of action becomes so critical for transportation and logistics companies to understand. Centralization and unification of work and data are at the heart of how companies invest strategically and optimally in digital transformation. Until all systems and workflows are unified under a single system of action, it matters little what other technology investments a company might make. Let’s explore three key reasons why transportation and logistics employees look for—expect to find—a single system of action in their workplace:
Every year, it’s becoming a bigger imperative for transportation and logistics companies to invest in a single system of action—to digitally transform, to eliminate inefficiencies, and to become attractive places where employees want to work. It’s easy to understand why younger generations of employees expect a single system of action: They get frustrated by multiple siloed, disconnected systems, they expect access to consumer-grade experiences that engage them and engender their affinity for their employer, and they don’t want to depend on institutional and tribal knowledge to get their job done.
For transportation and logistics companies that want a single system of action, there’s no better investment than ServiceNow. To learn more about how to use this transformative platform to make your company a more attractive place to work, please reach out to the ServiceNow experts at Crossfuze. We’ll show you how a single system of action powered by ServiceNow is the key to unlocking so many of your most important, long-term business goals.