You’ve likely heard all about ChatGPT, but did you know that the AI chatbot can integrate itself with ServiceNow? In Justin Meadows’s recent YouTube video, he discusses how ChatGPT-3 can write its own integration into the system, as well as its strengths and weaknesses as a development tool.
Featuring Crossfuze Certified Master Architect Mike Herron, the video dives into the details of how ChatGPT facilitates a ServiceNow portal integration and explores how the AI chatbot came about, the role of AI in ServiceNow, and a demo of how it works. Let’s discuss the video in greater detail, including what ChatGPT is, how its self-integration works, best practices for utilizing the AI, and final thoughts about the tool.
What Is ChatGPT?
ChatGPT is a powerful AI chatbot system that has been trained to recognize patterns in text gathered from the internet and deliver useful human-like dialogue. Released by OpenAI in November of 2022, ChatGPT tests what an advanced, large AI system can accomplish. While its answers may not always be right, the system is continuously learning to provide a more accurate and natural experience.
Chatbots have been of great interest for years as companies look for more affordable and effective ways to help customers find what they need. However, many customers have found chatbots to be a waste of time. ChatGPT has broken those expectations: The tool reached 100 million monthly users in January, and 30 million people use it daily.
Using ChatGPT-3 to Develop Its Own ServiceNow Service Portal
After ChatGPT was asked to run a code that would allow a ServiceNow Service Portal widget to integrate with itself, the tool created its first iteration of code. It wasn’t perfect; however, it provided a foundation for making additional edits that best fit the user’s needs.
From there, Herron was able to fine-tune the integration until it suited his desired outcomes. Here are the steps he took to develop the portal through ChatGPT:
- Asked ChatGPT to create a code for a new Service Portal widget
- Reviewed the first code and pasted it into ServiceNow
- Cleaned up the UI through additional prompts that fulfilled his desired look
- Reviewed API script information and found relevant errors to develop a functioning page with a working API response
- Continued to tidy up details to create a comprehensive interface, continuously inputting the code into ServiceNow
On top of creating a foundation for the ServiceNow Service Portal, ChatGPT was able to develop voice recognition in just minutes based on additional prompts. By experimenting with the system and learning the language of the chatbot, Herron developed a working portal in hours. While the development of this portal required best practices and expertise, ChatGPT provided a jumping point for developers to potentially utilize moving forward.
How to Use ChatGPT for Good
ChatGPT is a powerful chatbot that can help you find answers quickly and efficiently while providing an informational foundation for your desired outcomes. However, it’s important to remember that the AI does not know best practices and must be verified. It can be used to supplement your own knowledge and fill in knowledge gaps, but you will need to validate any piece of information it gives you.
Additionally, any code produced by the bot will not be ready for a production environment until it has been thoroughly reviewed and tested. While ChatGPT can be an excellent tool when used thoughtfully and proactively, it is essential to understand what the tool’s strengths and weaknesses are. At the end of the day, an AI chatbot can’t replace a team of certified ServiceNow experts and must be vetted to produce actionable results.
Unlock Continuous Improvement with Crossfuze, a ServiceNow Elite Partner
To learn more about Crossfuze, ServiceNow, Justin Meadows, Mike Herron, and ChatGPT, visit this link and watch the full video.
Crossfuze is a ServiceNow Elite Partner with clients around the world. Our team of ServiceNow experts has both the deep experience necessary for successful digital transformation and the agility needed to pivot quickly when your business needs it. With offices in North America, EMEA, and Southeast Asia, we’ll meet you wherever you are.
If you’re ready to take the next step on your digital transformation journey, please reach out at LetsTalk@crossfuze.com.
