IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual data input for each asset, especially when they reach the thousands, can be time-consuming, not to mention pricey. According to RF Code, the cost of manually collecting audit and inventory data just twice a year in the average enterprise is over $50,000, and that’s just the beginning. Taking into account the cost of human error and other manual processes, such as locating and replacing misplaced assets, the cost of asset data collection can reach about $700,000 a year. Not to mention that, because these processes can be so expensive, they are often performed only once or twice a year, leading to data that is both outdated and potentially incorrect.
So, how can you save time and money on manual IT management? With automation. With the Crossfuze ServiceNow Intune integration, not only will you be able to automate these expensive processes, but you will also be able to streamline other tasks. Born from a need identified by the Crossfuze team to provide a comprehensive IT management solution that combines Microsoft and ServiceNow capabilities, this integration is a powerful tool for any organization looking to manage assets using ServiceNow.
Let’s dive into what the ServiceNow Intune Integration is, as well as three important things you can expect to do with it.
The ServiceNow Intune Integration is a valuable IT asset management solution for keeping track of the number of assets in an organization, who has them, and how old they are. Bringing together Microsoft 365 and ServiceNow, this integration allows all devices managed by Microsoft 365, specifically Endpoint Manager, to be moved into the Asset Management module within the ServiceNow platform. Not only does this help you gain a bird’s-eye view of the devices in your environment, but it can also help you streamline the processes you use to manage them.
A ServiceNow Intune integration provides a bird’s-eye view of your assets that is not inherent to Intune alone. This overview allows you to see exactly what devices you have in your environment and view relevant information about each of them, including their model number and date of acquisition. This is particularly useful for organizations that use a variety of tools or services across their environment, as it allows you to view who has what and where—all through one platform.
“Implementing the ServiceNow/Intune integration provided us the ability to quickly and effectively help our clients gain clear visibility into all their hardware assets,” says Zach Brand, director of Connected Solutions at Crossfuze. “Today, that need is even more critical from a cost and security standpoint due to the vast majority of employees working from home.”
Lifecycle management is all about knowing when a device no longer serves its purpose, and it is a key part of an organization’s health. Cycling through your technology will help your employees save time and resources, be more productive, and implement new tech that will continue to foster growth within your business. In addition, outdated technology will leave your enterprise open to security risks, lead to the assumption of unplanned costs, and even cause business processes to fail. “A device doesn’t have to break or stop working for it to cease being useful, so a proper lifecycle management plan can help you stay on top of your IT,” Brand says.
One of the most beneficial aspects of the Crossfuze ServiceNow Intune integration is the ability to proactively manage the life cycle of your assets. Because you can view all of your devices as well as when they were first implemented in the organization, you are able to create a strict deadline of when each device should be retired. “Our clients find this very valuable to help avoid productivity disruptions, increased calls into the service desk, and reducing time spent on fixing old equipment,” notes Brand.
Today, success is defined based on the efficacy of your service’s user experience. The impression you make matters, and it’s composed of more than just how you appear to them from the beginning. User experience involves every aspect of your customer’s interaction and perception of a product, service, or company, including the design, ease of use, and brand. Ensuring you have an excellent user experience can help you retain and find new customers in a timely manner without spending too much money or using too many resources.
The implementation of a ServiceNow Intune integration is an easy way to improve user experience quickly. Because your IT team will have access to better device management, they will be able to create a better end-user experience when it comes to supporting the equipment needs of each employee. ServiceNow also provides self-service capabilities that are not inherent to Intune, allowing users to more efficiently solve problems without the need for exterior assistance. Not only are self-service capabilities convenient, but they also save your team time as users can easily view information about their devices and enroll devices all on the same portal.
To learn more about the ServiceNow Intune integration and how Crossfuze can help with your asset management needs, reach out at LetsTalk@Crossfuze.com.
While you're here, check out this video on ServiceNow ITSM standard vs ITSM Pro: