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CSM

The Scalable Customer Service Solution for Your Growing Business Needs

According to the PwC Future of Customer Experience Survey, “59 percent of all consumers feel companies have lost touch with the human element of...

How to Use CSM Data to Reach Strategic Telco Business Goals

While most businesses understand the importance of studying CX data (87 percent), “three-quarters report that they don’t have enough access to the...

Making an Effortless and Seamless Experience for Telco Customers

Bain & Company and MaritzCX recently surveyed 120,000 UK consumers to find out how likely they would be to recommend 190 different brands to their...

Staying Competitive as a Telco in the Age of 5G

Did you know that 5G technology has the potential to add £15.7 billion to the UK economy every year by 2025? Clearly, 5G is playing a critical...

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