Karin Glazier
Customer Service Management Training: Why You Need A Proactive Approach
Part 3: Why you need a proactive approach to Customer Service to maintain a competitive edge
What Is A Customer Service Management Strategy for High Quality Customer Experience
Part 4: 5 essential tips for using ServiceNow to deliver high-quality Customer Service experiences
How You Can Achieve Quality and Speed During a ServiceNow Implementation
Many project managers will tell you that the optimal way to set project deadlines is to find the right balance between quality and speed. The problem...
Why “Demand Destruction” is Necessitating Sweeping Changes to Your Outdated Workflows
All of your employees are experiencing rapid technological innovation in their own lives. From personal wireless devices to service automations to...
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