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Knowledge 21 Recap

What a conference!  

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How to Create Effective ServiceNow Knowledge Base Articles

ServiceNow IT Service Management vs Customer Service Management

ITSM vs. ITIL: What’s the Difference Between ITIL & ITSM?

Want to deliver a better CX? Bypass your agents’ brains

No matter how good your service agents are, customers will always demand more. At the top of their wish list – personalised service and faster...

ServiceNow Success Snapshots

In the race to digital transformation, IT leaders need solutions that deliver results almost immediately – with minimal disruption to operations....

We need to stop talking about CRM

For nearly twenty years businesses have been talking about CRM – Customer Relationship Management. Once viewed as the pinnacle of sales and...

Agile Management vs. Strategic Planning - The Great Balancing Act

Introduction  Organizations often struggle with balancing quickly responding to changing business requirements and available technologies and...

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