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Keeping the Lights On – Literally. Using ServiceNow Facility Maintenance and Field Service Systems in Higher Ed

With students gearing back up for yet another school year, it’s safe to say there’s a lot of uncertainty. University, institutions, school...

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How to Create Effective ServiceNow Knowledge Base Articles

ServiceNow IT Service Management vs Customer Service Management

ITSM vs. ITIL: What’s the Difference Between ITIL & ITSM?

Employee Enchantment in the Wake of the Great Resignation

It’s hard to believe we’re wrapping up our third quarter of 2021. While 2020 dragged on for many of us, 2021 flies by – at an exponential rate....

How to Leverage Your IT Service Desk to Support Growth at Your Long-Term Care Facility

Our world is growing older. According to the UN, the global population at 60 years old or over is expected to double by 2050, at which time it...

Modernize the Campus Experience with Customer Service Management

Not so long ago, institutional technology was a four-wheeled cart with a 75-pound TV strapped to it, the projector whose lightbulb always went out...

Four Things to Look for in an IT Service Desk for Your Long-Term Care Facility

The long-term care industry is one of the most highly regulated industries in the United States, and this trend is only expected to grow. As the...

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