Workflow Insider

Digital Transformation

ServiceNow Basics - Everything You Ever Wanted to Know

Ok, so maybe "everything" is an overstatement. Because to ACTUALLY capture everything would require a Ph.D. – but this article is a good place to...

Meet the Women of Crossfuze


Knowledge 21 Recap

What a conference!  

Want to deliver a better CX? Bypass your agents’ brains

No matter how good your service agents are, customers will always demand more. At the top of their wish list – personalised service and faster...

ServiceNow Success Snapshots

In the race to digital transformation, IT leaders need solutions that deliver results almost immediately – with minimal disruption to operations....

We need to stop talking about CRM

For nearly twenty years businesses have been talking about CRM – Customer Relationship Management. Once viewed as the pinnacle of sales and...

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