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Digital Transformation

We need to stop talking about CRM

For nearly twenty years businesses have been talking about CRM – Customer Relationship Management. Once viewed as the pinnacle of sales and...

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How to Create Effective ServiceNow Knowledge Base Articles

ServiceNow IT Service Management vs Customer Service Management

ITSM vs. ITIL: What’s the Difference Between ITIL & ITSM?

Agile Management vs. Strategic Planning - The Great Balancing Act

Introduction  Organizations often struggle with balancing quickly responding to changing business requirements and available technologies and...

How Technology Supports Regulation and Compliance in the Pharma Sector

It’s easy to see why pharma is one of the most highly regulated industries. According to BMJ, more than 237 million medication errors are made in...

Addressing Speed-to-Market Challenges in Pharma

In the ever-evolving pharmaceutical industry, it’s all about who can bring their products to the market the fastest. And with the industry...

Five Tips for Maximizing Your Knowledge ’21 Experience

What to know before you go to ServiceNow’s event of the year.  By now, virtual events are old hat. Good thing, because THE ServiceNow event of the...

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