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Us and Them: Crossing the IT Divide

In the face of ongoing market uncertainty and changing customer demands, financial firms are being forced to accelerate their digital...

Customer Service Management and what your customers really care about

Lockdowns and economic uncertainty surrounding the Covid-19 pandemic have changed the way consumers approach finances. Job losses, pay cuts and...

Three Things You Can Do with a ServiceNow Intune Integration

IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual...

SMART Security and Incident Response

“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” – Wayne Gretzky 

The Evolution of the Service Desk: A Q&A with Zachary Brand

Almost everyone is familiar with the basic process of a service desk, but there is more to it than meets the eye. Behind every technical support...

Getting Started with ServiceNow - Part 2

Choosing the Right ServiceNow Partner Implementing an enterprise-wide platform like ServiceNow is complex. Projects involve multiple stakeholders...

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