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Digital Transformation

Mastering Digital Transformation: Strategic Alignment –  Creating Your North Star

Before we delve straight into this series of blog articles, I feel as though I need to begin by answeringanot-so-simple question: ‘What is digital...

Maturing Your ServiceNow CMDB Is the First Step into an AI Future

There’s a reason why artificial intelligence (AI) was the showstopper at ServiceNow Knowledge this year: It has emerged as a game-changer for many...

How ServiceNow Improves IT Operations Management in Law Firms

This blog has been updated in May 2023 for the Modern Firm - Originally posted in September of 2020

3 Ways the New Legal Secretarial Services App for ServiceNow Helps Law Firms Thrive

Did you know that a whopping 39 percent of surveyed law firms cite operational efficiency as the primary hurdle they struggle to overcome?

How to Maximize Your ServiceNow Knowledge 2023 Experience

Many leaders have struggled to articulate a vision that garners enough support to change history. Usually, it’s because when a vision lacks clarity...

What and Why ServiceNow ITOM?

Recently I was asked why a customer should care about ServiceNow ITOM and what value can it provide. Simply put, knowledge is power.

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