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Modernising the banking experience – don’t forget customer service

When challenger banks first emerged, their inherent agility and efficiency was both admired and feared by their incumbent competitors. For most it...

We Got Microsoft Teams! Now What?

The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive...

Making a Difference - How ServiceNow Vaccine Management Impacts Your Patients

Good news!  The COVID Vaccine rollout has begun in earnest. Even so, many parts of the world face a slow deployment. Callers experience long hold...

Making Faster, Smarter Decisions with ServiceNow ITOM

We’re in a dynamic economic climate, and companies are facing increasing pressure to comply with strict regulations while also maintaining tight...

Training - the Most Overlooked Communication Method for OCM

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” –Jack Welch, former...

Preparing for a Platform Expansion? Here’s How to Make Sure You Have the Right ServiceNow Partner for the Job

According to Boston Consulting Group, “Financial institutions that digitize the most important consumer journeys can increase revenues up to 20%...

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