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Get to Pro: 4 Best Practices for the Management of ServiceNow ITSM Pro’s Virtual Agent

Did you know that 69 percent of internal support tickets are solved in just one communication? However, it takes service teams an average of 24 hours...

Get to Pro: Additional ServiceNow ITSM Pro Features to Power Up Your Digital Transformation

Automation is already key to driving a successful digital transformation that saves you time, money, and resources. And as technology advances, AI...

Get to Pro: 4 Key ServiceNow ITSM Pro Features

ITSM ticket volumes have grown an estimated 35 percent in the last year—an unprecedented growth, especially compared to the typical average of just 3...

ServiceNow Partner Perspective - Part 7: What Is SecOps, and Why Do You Need It?

In today’s continuously changing environment, it’s not enough to have excellent IT solutions. You also need robust security to ensure everything goes...

Get to Pro: ServiceNow ITSM vs. ITSM Pro

ServiceNow is the gold standard of IT service management (ITSM) for a reason. With its comprehensive cloud-based framework and continuously evolving...

5 Strategies Pharmaceutical Companies Should Use to Manage Resources and Demand

The pharmaceutical industry routinely makes significant, long-term R&D investments. And for better or worse, a positive ROI is never a given. In...

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