ServiceNow Success Snapshots

2 minute read

In the race to digital transformation, IT leaders need solutions that deliver results almost immediately – with minimal disruption to operations. Meanwhile, the C-suite wants to see ROI. 

And all this must happen while you continue to manage your existing IT.  

You need the right platform and the right partner. 

How do you choose? Why not take a look at how other companies like yours found the right partner to achieve digital transformation success with the Now Platform from ServiceNow. 

To make it easier, we’ve compiled a list of ServiceNow Success Snapshots. These stories highlight how experts work with companies across a wide spectrum of industries – helping them decide the best ServiceNow solutions to drive them toward their goals. And how the same experts leverage ServiceNow’s best practices to deliver quick wins and lasting results.  


  • This retailer was almost ready to quit ServiceNow when Crossfuze calledThe team’s fresh approach shed new light on the platform – and the new partnership contributed to rapid growth across three continents. 
  • Another global insurance provider wasn’t getting the hoped-for results from the platform. Crossfuze partnered with ServiceNow to deliver a rebuilt ITSM platform that achieved the customer’s priorities within months.  

Ongoing IT Support and Development 

  • medical equipment company leveraged Crossfuze’s ManagedNow Solution and accelerated their digital transformation. 
  • Crossfuze proved invaluable when SmartLaunch kickstarted this law firmdigital transformation. After scoring two big early wins, the firengaged Crossfuze’s Managed Now and within six months, worked with the team to build a custom finance app on the platform.  


  • Crossfuze combined workflows and processes into a single, national instance of ServiceNow for this newly formed radiology entity, while to keeping everyone on the same page – and communicating value to the board of directors. 
  • When three rural financial services companies came together as one, Crossfuze helped expand ServiceNow across the new enterprise and created a strategic roadmap for the organization’s digital transformation moving forward.  
  • With the help of ServiceNow, Crossfuze Advisory helped this public transit agency launch their SecOps journey in 2020.  
  • After a merger, Crossfuze helped this regional bank expand their capabilities on their ServiceNow platform with ServiceNow ITSM and CSM. 
  • This company’s value-based, strategic and forward-thinking partnership with Crossfuze multiplied their ServiceNow ROI 
  • Crossfuze collaborated with Akin Gump Strauss Hauer & Feld LLC on a creative approach to launch ServiceNow Asset Management and change management – to provide maximum benefit with minimal disruption to the firm’s existing IT workflows. In addition, ITSM customizations provided much-needed automation for critical workflows. 


Incident, Asset Management and Equipment Purchases 

  • This university launched ServiceNow’s Incident, Asset Management and Equipment Purchase features just two months before COVID-19 forced students and faculty into uncharted waters. With Crossfuze’s help IT equipped students and faculty with 626 devices including laptops, webcams and mobile hotspots for safe and effective remote learning. 

Service Desk 

  • When COVID-19 forced all 4,500 employeeof this organization home overnight, they needed help fast. Crossfuze worked with IT to outline a multi-component plan to immediate meet the surge in IT service requests – including 24/7 IT support through Crossfuze’s Managed Services. 

Crossfuze’s comprehensive services help you get the most from your ServiceNow investment – no matter where you are on your digital transformation journey. If you’re ready to talk to someone about customized solutions for your enterprise reach out at 

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