3 Ways the New Legal Secretarial Services App for ServiceNow Helps Law Firms Thrive

3 minute read

Did you know that a whopping 39 percent of surveyed law firms cite operational efficiency as the primary hurdle they struggle to overcome?

Law firms face various challenges in their day-to-day operations, including operational inefficiencies, manual processes, missed deadlines, and errors. These challenges can lead to decreased client satisfaction and revenue loss. Crossfuze, a leading ServiceNow Elite Partner,  launched its Legal Secretarial Services app on the ServiceNow Platform to address these challenges. The innovative app offers law firms a streamlined solution to improve the efficiency, transparency, and automation of critical back-office services. 

Developed by specialists with deep industry experience, this app replaces manual processes, spreadsheets, and email with an efficient and user-friendly experience. By eliminating manual and inefficient intake and routing processes, the app ensures staffing requests aren’t missed and are processed promptly, improving the accuracy and timeliness of the service provided. The app also offers real-time visibility into the status of support staff requests, enabling law firms to identify bottlenecks and potential automation opportunities to increase efficiency, reduce errors, and improve client satisfaction. 

With the Legal Secretarial Services app, law firms can overcome modern challenges and optimize their processes to deliver value quickly and with a focus on the client. Here are three ways law firms can use the new Legal Secretarial Services app to drive business outcomes and overcome modern challenges.


1. Improve Attorney Satisfaction

Attorneys are the lifeblood of any law firm through their knowledge, skills, and expertise. They represent the face of the firm to the clients, and their productivity and job satisfaction are crucial to the firm’s success. However, the traditional manual process of managing secretarial services often puts increased strain on their workload and, ultimately, affects their job satisfaction.

The Legal Secretarial Services app on the ServiceNow Platform offers a comprehensive solution to manage and orchestrate secretarial, paralegal, and administrative support to fee earners. This app helps to improve fee earner satisfaction by eliminating time-consuming manual processes and streamlining workflows, allowing attorneys to focus on the legal work they’re trained for. With the Legal Secretarial Services app, attorneys can focus on their core responsibilities and work with peace of mind, knowing that the secretarial services they require are efficiently and effectively managed.

The app offers a user-friendly interface that allows fee earners to track the progress of requests in real time, which promotes transparency and accountability. The app’s automation capabilities ensure that the right task is assigned to the right person at the right time.

By reducing the time spent on administrative tasks, fee earners can increase their billable hours and drive revenue growth for the firm. Additionally, they can focus on providing high-quality legal services to clients and enhancing the firm’s reputation.


2.  Eliminate Manual, Inefficient Intake and Routing Processes

Traditionally, law firms relied on email and spreadsheets to manage their secretarial services. However, this approach can be inefficient and error-prone, leading to missed deadlines and mistakes. The Legal Secretarial Services app replaces these manual processes with a single, integrated platform that enables law firms to manage their secretarial services efficiently.

The app offers a comprehensive strategy to address the needs of law firms by eliminating manual, inefficient intake and routing processes. By ensuring each project is assigned to the correct support staff, the accuracy and timeliness of the service provided will be improved, leading to higher client satisfaction.


3. Identify Bottlenecks and Potential Automation Opportunities 

One of the main benefits of the Legal Secretarial Services offering on the ServiceNow Platform is the ability to identify bottlenecks and potential automation opportunities. The app enables law firms to identify areas for improvement and automate manual processes.

The app’s reporting and analytics features enable law firms to analyze data and identify staffing trends, such as areas of high demand, service quality issues, and opportunities for automation.

The Legal Secretarial Services app on the ServiceNow Platform offers law firms a comprehensive solution to manage and streamline critical back-office services. By eliminating spreadsheets and email, fee earners can focus on delivering exceptional client services over searching for the right support staff for their case. The app provides a window into support staff workloads, allowing legal assistants and paralegals to better manage their time and focus on their assigned tasks. 

Crossfuze’s Legal Secretarial Services app is a must-have for growing law firms seeking to optimize their processes and deliver value quickly with a focus on the end-user experience.


About Crossfuze

Crossfuze is a leading ServiceNow Elite Partner with a proven track record for delivering successful digital transformation projects for businesses of all sizes. Our team of certified experts provides end-to-end implementation services, including strategy, design, implementation, and ongoing support. We focus on customer success  driven by a commitment to delivering solutions that create measurable business value, enhance customer satisfaction, and drive profitability. 

With deep industry experience, innovative technology solutions, and a customer-centric approach, Crossfuze is the ideal partner for businesses seeking to improve their customer retention and profitability. To learn more about ServiceNow CSM and how Crossfuze can help your business succeed, reach out to us at LetsTalk@crossfuze.com today.

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