10 Pillars of ServiceNow CSM Success Series

1 minute read

The journey to transforming a contact center is a long road punctuated by numerous risks and obstacles. A new educational resource designed for customer service leaders is helping to illuminate the most expeditious path forward to sustainable improvements.

Written by Crossfuze experts with 25 years experience running contact centers for enterprise organizations, the 10 Pillars of Customer Service Success offers readers actionable tips, advice, and insights to rapidly and effectively modernize contact centers.

If you’re looking to learn best-practice approaches for reaching operational efficiency while reducing costs and improving agent performance and customer satisfaction, you will want to download your copy of Crossfuze’s 10 Pillars of CSM Success now. Here are the topics discussed in the eBook:

  • Pillar 1: Establishing your contact center’s value
  • Pillar 2: Forging a clear path to achieve your CSM goals
  • Pillar 3: Understanding what your customers want
  • Pillar 4: Connecting your contact center team to technology
  • Pillar 5: Utilizing a customer “one view”
  • Pillar 6: Instilling confidence and pride in customer service professionals
  • Pillar 7: Creating consistency in omnichannel delivery
  • Pillar 8: Adopting a mobile-first mindset
  • Pillar 9: Utilizing big-data analytics to enhance CX
  • Pillar 10: Innovating to maintain and strengthen customer loyalty

To download the 10 Pillars of Customer Service Management Success eBook, visit https://esmresources.crossfuze.com/ebooks

**Other helpful information**

Take the Pillars of ServiceNow Success Assessment today and learn which pillars are strong and which ones are weak--and how to strengthen your foundation for ServiceNow success with speed, agility and confidence, click here. By participating, you get a $5 Amazon gift card to use immediately and your name entered into a drawing for a great prize!

Accelerate your journey to reach your ServiceNow vision. Sign up for our Services Reimagined Webinar Series today, click here.

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