New Book Teaches Non-IT Leaders How to Achieve Enterprise Digital Transformation with ServiceNow

1 minute read

ServiceNow isn’t just for IT Service Management. Quite to the contrary, it’s for every department and service unit across the enterprise. But how are non-IT leaders supposed to know how to harness the power of ServiceNow to achieve digital transformation? And how can they learn to speak a common language, so they can work together to transform the entire organization? A comprehensive new educational resource from Crossfuze offers key insights to help business unit leaders leverage the transformative power of ServiceNow.


In the 10 Pillars of ServiceNow Digital Transformation for Non-IT Leaders, you’ll find detailed, actionable guidance on how to gain digital services transformation wins using ServiceNow across a range of functional areas of your organization. If you’re responsible for a particular department, you can parachute into the corresponding chapter on how to effectively implement ServiceNow within your service area. Alternately, you can read this book from cover to cover, learning what’s at stake for everyone in your organization as you look to implement ServiceNow across the organization.

This free book is the latest in Crossfuze’s educational Pillars of ServiceNow Success Book Series. Other book titles in the Series include:


Here’s a glimpse at what you can find in the third book in the series, 10 Pillars of ServiceNow Digital Transformation for Non-IT Leaders:

  • Pillar 1: Delivering HR to employees through services
  • Pillar 2: Selling your sales team on next-gen customer service management
  • Pillar 3: Managing project portfolios with ESM
  • Pillar 4: Adapting the ESM model to serve maintenance and operations
  • Pillar 5: Managing assets and SLAs through ESM
  • Pillar 6: Planning and executing marketing strategy using ESM
  • Pillar 7: Enhancing financial and budget management with ESM
  • Pillar 8: Improving management of software development using ESM
  • Pillar 9: Infusing cybersecurity operations with the ESM model
  • Pillar 10: Integrating and coordinating ESM across business functions

To get your copy of the 10 Pillars of ServiceNow Digital Transformation for Non-IT Leaders ebook, go to:

For more information on how Crossfuze can help you gain digital services transformation wins using ServiceNow, contact us at

Part 1: Feel Like You’re On the Island of Digital Transformation Despair?

Feel like you’re on the island of digital transformation despair?

Part 2: Is ServiceNow Technical Mastery the Key to Digital Transformation Success?

The simple answer: No, digital Transformation takes far more than technical capabilities.

How Crossfuze Thinks Big.

Digital transformation has been part of the business landscape for the past two decades. At first, software developers and technology companies ...

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