The newest globally available release of ServiceNow is here! As with any new release, ServiceNow New York contains new functionality and fixes to existing functionality. And they did not disappoint with the multitude of new and updated features. What does that mean for your organization? What’s new with ServiceNow New York? Should you upgrade? We looked at all of the new features and products and put together a summary list of all nine to help answer those questions.
With Dynamic Translation you can translate dynamically generated text, such as user-entered text on various forms, for a seamless, localized experience.
The feature includes:
Dynamic Translation requires the Professional subscription of any application supported by ServiceNow.
With the Guided Application Creator feature, you can set up an application and use it right away. In addition, developers can add more functions at a later time. While Guided Application Creator doesn’t capture the entire process of creating an application, after the initial setup you can further develop it using Studio, Flow Designer, and Team Development.
The feature includes:
The Guided Application Creator Now Platform feature is active by default.
These are part of the IT Operations Management module which enhances your organization’s visibility into its infrastructure and services, prevents service outages, and maximizes operational agility. ITOM Visibility consists of the Discovery and Service Mapping products, and ITOM Health unites the existing Event Management and Operational Intelligence applications.
The applications/aggregations include:
Activating ITOM Visibility requires a separate subscription and ServiceNow personnel to activate the Discovery and Service Mapping plugins. When you activate the Discovery plugin the subscription plugin is automatically activated. For ITOM Health, when you activate the Event Management and Operational Intelligence plugins the subscription plugin is automatically activated.
Use the Investment Funding application to efficiently plan and manage investments. You can allocate funds to an investment and request funds from one or more funding sources.
The application includes:
You can activate the new Investment Funding plugin if you have the admin role. Activating the Investment Funding for PPM plugin will integrate Investment Funding with PPM.
With the new Instance Data Replication application you can copy data made on one instance (the producer) to one or more other instances (the consumers). Replicate producer data into tables of the same name or into entirely different tables on consumer instances. You can even modify the data during replication or keep it as is. However, you shouldn’t use IDR to clone instances as it does not replicate metadata and many user tables.
The application includes:
Activating IDR requires a separate subscription and activation by ServiceNow personnel.
By using the Mobile Onboarding app your organization can give its new hires an end-to-end guided experience on what they need to do. Enable new hires to complete onboarding to-dos from anywhere, ask questions related to onboarding, and view relevant content at different stages of the onboarding process. You can give hiring managers visibility into their new hire’s onboarding progress and new hires access to key contacts. Anyone can download the app from the Apple App Store or Google Play Store.
The application includes:
When you activate Enterprise Onboarding and Activations, Mobile Onboarding will be automatically activated.
Employees can use the Now Mobile app to perform a number of tasks including, but not limited to, submitting incidents and requests, managing tasks, and accessing company resources from anywhere.
The application includes:
The Now Mobile application is active by default in new instances. However, you can activate the Mobile Employee Experience Native Application when upgrading from a previous release.
With Vendor Manager Workspace, vendor managers can manage and monitor vendor performance, information, and data in a single destination via an integrated and graphically intuitive user experience. Users with the admin role have additional capabilities that include configuring vendor score weight and metrics and adding and defining vendors.
The application includes:
Activating Vendor Manager Workspace requires a separate subscription. Activation of the plugin allows you to access, configure, and use the workspace for vendor management and monitoring.
If all the new features and applications alone aren’t enough to appeal to you, then here’s a list of all the products with new and updated features:
Here’s a list of all the products with enhancements and updated features:
All in all, there’s something in ServiceNow New York to benefit every organization. As a ServiceNow Elite (Gold) Partner, Crossfuze has helped nearly 2,000 organizations quickly unlock the transformational power of their ServiceNow platform.
To learn more about how Crossfuze can help you upgrade your ServiceNow platform, please contact us at LetsTalk@Crossfuze.com.