ServiceNow Partner Perspective - Part 3: Identifying a Good ServiceNow Rollout Process

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Big tech projects fail more often than they succeed. By a lot. According to most estimates, only about 30 percent of digital transformations succeed. However, there’s a significant amount of time, money, and energy that goes into each rehaul. Gartner expects worldwide IT spending to grow by another 5.1 percent, totaling a whopping $4.5 trillion. Billions of dollars every year are spent on failed digital revamps—so what can companies do to ensure their investments are made soundly and smartly?

Running a successful digital transformation requires effort from a team with insight into how to best handle change—including both the technological and human sides of transformation. For companies looking to implement and use ServiceNow, a ServiceNow Partner is the best bang for their buck, as they’ll be able to provide the expertise needed to excel. While partnering with a team of experts will take a weight off your entire team’s shoulders, before you can dive into driving the change itself, you must find the right Partner for you and your organization.

Your ServiceNow Partner should be an expert in deploying the best rollout process for any tool you’d like to implement. Let’s dive into a few must-haves to look for in any Partner’s rollout process before you start working with them. These four features will help you ensure the company is the best fit for your organization and is focused on providing top-of-the-line service.


Proactive Planning Focused on the Future

A ServiceNow implementation is going to be different for each organization, which makes it even more essential for a Partner to consider your specific goals, needs, and industry. The platform allows for standardization, which means that with the right mindset, you can guarantee best practices without having to start from scratch or sacrifice flexibility.

An excellent Partner will not only be familiar with best practices and how to implement them in the platform but will also have an established implementation plan that prioritizes embracing automation, providing business outcomes, and measures KPIs. Without the right foundation, everything you try to lay on top of it will be wobbly. A high quality Partner will make sure that the structure is strong before moving forward.

With an eye on proactivity, your ServiceNow Partner will help guarantee that your organization doesn’t plateau at any point throughout the process—enabling you to achieve greater outcomes.


Alignment of Vision, Strategy, and Implementation Success

Perhaps the most challenging aspect of driving successful, long-term technology implementation is creating a roadmap that combines your vision and strategic practices to produce valuable ROI and success.

Luckily, a great ServiceNow Partner can help you along the way.

First, let’s break down the difference between your vision, strategy, and measures of implementation success:

  • Vision: The ideal future state for your team and customers
  • Strategy: The actions necessary to achieve your vision
  • Measures of success: Data that proves you’ve realized your targeted business value and vision

As you move forward with a Partner, be sure to define each of these in terms of your own organization. Be as specific as possible, and be sure to notice how the Partner responds to your answers. You’ll want them to approach the Now Platform with a comprehensive view—not a simple “copy and paste” to replace your previous tools.

Like a focus on developing proactive approaches, identifying your vision and strategy first can help you make sure that any implementation plan your Partner develops will be tailored to your organization and help you achieve your unique idea of success.


Openness to Redefining and Adapting

The implementation roadmap is not a contract—it’s a living, adaptable document that serves to guide your team and ServiceNow Partner towards success. This means that it should be revisited often in order to make sure it reflects the most up-to-date lessons learned, opportunities, and challenges that your Now implementation hopes to accomplish. 

If a ServiceNow Partner seems resistant to change, they may not be the right fit for you. Instead, you should search for a partnership that inspires you to strive for continuous improvement rather than perfection from the beginning. Along those lines, your Partner should be open to hearing constructive criticism. Of course, you’ve brought them in to be the experts in the Now Platform; however, it may be a red flag if they’re more interested in being right than improving the workflows at your organization.

A ServiceNow Partner dedicated to success focuses on the following to ensure you’re all continuously adapting and improving:

  • Ask for feedback after every major milestone
  • Reevaluate the program plan every few months
  • Meet with leaders every quarter to reevaluate assumptions and desired outcomes
  • Review new demands and make changes to the program in response to feedback

At the end of the day, long-term technological change at your organization relies on being open to growing and improving, not getting everything perfect straight away. By searching for a Partner who prioritizes proactivity, alignment across vision and strategy, and continuous improvement, you’ll not only ensure that your implementation goes smoothly but also have a lifelong Partner to rely on.


Go ServiceNow Elite with Crossfuze 

Are you ready to start your own ServiceNow rollout? If you’re searching for a ServiceNow partner that will help you drive digital transformation and achieve your goals, Crossfuze is a ServiceNow Elite partner, making it a top 1 percent partner for delivering long-term, consistent success globally. Reach out to us at to learn more.

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