How to Manage Through Crisis and Build Resilience: Key Takeaways

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The FBI reports a 400% increase in cyberattacks since COVID-19. Endpoint security vendors report a 600% increase in phishing and malware scams. Even more troubling, 39% of breach victims knew they were vulnerable before the attack. 

The global cost of cybercrime will exceed $6 trillion by the end of 2021. 

Today’s organizations must move quickly and show resilience to mitigate these threats. IT and Cybersecurity teams want to know: 

  • How digitized playbooks and process adherence operationalizes security. 
  • How to optimize your organization’s existing SIEM investment and vulnerability scanners. 
  • How automation provides SOC with actionable, prioritized intelligence and helps security teams gain efficiencies. 
  • How to decrease cybersecurity team burnout by eliminating after-action reporting and audit preparation. 

To address these questions, Shawn Willson, Vice President of Sales, North America, sat down with Andrea Castillo, Practice Director, Risk & Security at Crossfuze and Klaudius Malinowski, Security & Risk Solution Sales at ServiceNow to discuss how Security and Risk teams are rising to the challenge of the hybrid remote workforce. 

Data security is a big problem – needing immediate attention. 

COVID and the overnight transition to remote work accelerated digital transformation by ten years and exposed 36 billion records. The healthcare/life sciences sector was hit by these breaches the hardest. Regardless of industry, cybersecurity teams struggle to stay ahead of an overwhelming number of alerts, a lack of business context, managing multiple steps to mitigate the threat and data silos. 

Meanwhile, IT battles far too many asks, ridiculous expectations and unreliable data. Communicating via email, spreadsheets and phone calls further delay remediation in situations where time is of the essence. 


Companies must mitigate vulnerability and security risks to protect the company brand and maintain public confidence. 

Building vulnerability response into your cloud platform reduces enterprise risk of data breach exposure from unprotected vulnerabilities while increasing visibility and transparency into vulnerability management activities. IT gets actionable prioritized work, recognizable toolsets and the ability to set and maintain expectations within the organization. SecOps gains visibility into the status of work, a common platform with access to needed resources, right-sized expectations for work status and audit prep relief. Meanwhile, executives feel good about the investment they’ve made in protecting their data, and peace of mind knowing they comply with government security regulations.  


Lack of standardized processes cause significant delays in Security and Incident Response 

Cloud platforms help organizations respond to threats faster through event management, automatically prioritize security incidents based on risk score and business impact. Security platforms utilize threat intelligence and determine response action through playbooks. Services remediate threats thought quarantine host, firewall block, email search & delete, get running processes and network statistics. Platforms provide post-incident reports, dashboards and KPI analytics on a single-pane-of-glass so teams can easily review threats and respond. ServiceNow Security uses its own data tables, rules, permissions and administrator – giving security teams total control and privacy over security data. 


Moving Forward with ServiceNow Vulnerability Response and Security and Incident Response 

The Now Platform increases analyst efficiency, reduces MTTR and the cost of security operations while increasing visibility and transparency into security operations. 

ServiceNow Vulnerability Response and Security and Incident Response are part of the Now Platform and available with the Now Platform Quebec Release. The platform automates Security and Vulnerability tasks and delivers data in a single-pane-of-glass that makes it easy for teams to identify, analyze and remediate threats – without adding more employees. Using industry best practices, Crossfuze’s SMART launch gets your organization to go live in just seven weeks. 

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