SMART Solutions Vulnerability Response

2 minute read

According to the University of Maryland’s Clark School, a cyberattack happens every 39 seconds. The FBI reports a 400% increase in cybercrimes since COVID-19. Endpoint security vendors report a 600%+ increase in phishing and malware scams. 

These attacks come with a high price tag. Ransomware attacks alone are a $20 billion industry while the average cost of a single data breach is $3.86 million and takes up to 280 days to detect and contain. 

Once upon a time, an organization’s data was housed under lock and key in a server room accessible to just a few individuals on the IT team. COVID-19 and the rapid shift to the remote work model forced many enterprises to shift to the cloud much more rapidly than they planned. And that shift left many organizations vulnerable to cyberattacks. 

Your CISO is stressed out. 

With a high rate of breaches and a low pool of cybersecurity talent, CISOs understand the enormity of their roleAs the pandemic accelerated organizations’ race to digital transformation, organizations changed the way they work. And with that change cybersecurity teams are rethinking how to keep their organizations secure and continue to reap the benefits a remote workforce has to offer. How can they keep up with security threats and continue to scale? 

ServiceNow’s Vulnerability Response 

Smart Solution

As a cloud platform, ServiceNow takes cybersecurity seriously. ServiceNow developed Vulnerability Response workflows beginning with the Geneva release in 2015. The vulnerability response application reduces detection and response times from weeks and months to hoursLet’s look at some of the features:

  • Centralized dashboards give CISOs a comprehensive real-time view of vulnerabilities across the organization. 
  • Workflows help organize, prioritize and auto-assign tasks to the appropriate remediation team. 
  • SLAs set clear performance expectations and motivate behavior changes. 
  • Structured workflows bring security and IT remediation teams together to prioritize and respond to vulnerabilities.

By automating workflows associated with security incident response and vulnerabilities, ServiceNow’s extension can reduce response times from weeks to hours. On average, customers report a 25% faster vulnerability response with 90% assignment accuracy, 75% reduction in time to close tickets and a 4x productivity gain 

While it may seem like a no-brainer, consolidating data from multiple security point solutions into a single system of action can seem overwhelming. Without a clear roadmap, you risk missing deadlines, spending too much money and getting a low return on investment because your systems remain vulnerable. 

Meanwhile, those cyberattacks keep coming. 

At least every 39 seconds.

Implementing Vulnerability Response 

You want your Vulnerability Response implementation to work as smoothly as the technology does after go-live. Working with an experienced implementation partner gives you access to best-practices decision-making and implementation approaches. They help you develop a roadmap for your project and keep your implementation on time and budget. 

3 Bubbles

In seven weeks, you’ve fortified your IT fortress against incoming cyberattacks, while your implementation partner stands by to ensure everything goes according to plan. Because with cyberattacks, you don’t have time to lose. You need to be battle-ready yesterday. 

Crossfuze’s SMART Vulnerability response is a low-risk way to quickly unlock ServiceNow’s Vulnerability Response value. Our Fixed Cost/Fixed Timeline/Fixed Scope, based on proven methodology helps companies like yours build effective vulnerability management programs. If you’d like to learn more about how we can help you get ahead of cyberattacks, reach out at 

SMART Security and Incident Response

“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” – Wayne Gretzky

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