SMART Security and Incident Response

3 minute read

“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” – Wayne Gretzky 

Security and Incident Response is a lot like the game of hockey. You’ve got a team of cyber attackers coming up the middle fast – looking for the perfect scoring opportunity. And they already know where the puck is going to be. 

In hockey, a team has two defenders against three attackersWhen a team gets a breakout, even the best defenders have their eyes in two places at onceThe attacks keep coming until the goalie lands on the puck or someone hits the perfect top-shelf shot from outside the crease. 

Your opponent is creative. They’re fast. And they’re thinking five or six plays ahead. 

Like the best hockey teams know your weaknesses before they hit the ice, cyber attackers know your vulnerabilitiesPerhaps, before you do. 

Once your weaknesses are exposed, they exploit them. 




Hockey fans know that a goalie can make or break a game. You can have an ok team, but if you’ve got a brick wall in the net, that biscuit’s not getting through. 

The same goes for IT security. You might have the best cybersecurity professionals in the business, but if you don’t have a solid defense and a top-notch goalie blocking the entry point, you may as well have an empty net. 

According to the Ponemon Institute, 76% of organizations have no common view of assets and applications across security and IT82% of employers report lack of cybersecurity skills56% of organizations say that things slip through the cracks because emails and spreadsheets are used to manage response processes. And 62% of breached organizations were unaware their organizations were vulnerable to a data breach. 

The global cost of cybercrime is $6 trillion, while the average cost of a single breach is $3.92 million. Phishing emails increased by 667% in March and April of 2020. 78% of cyber-espionage incidents included phishing, and with manual processes, it takes 73 days to contain a breach. 

In the game of cybersecurity, ServiceNow Security and Incident Response is your goalie. And today, with cyberattacks coming in faster than ever, it’s exactly what you need.  

ServiceNow Security and Incident Response (SIR)  

Security and Incident Response, ServiceNow’s Security Orchestration Automation and Response (SOAR) solution, consolidates data through collaboration with IT and reduces the time it takes to contain a threat. Here’s how: 

  • SIR ingests alerts from the Security Incident Event Management (SIEM) tool to automate the creation and prioritization of security incidents. 
  • The Security Analyst workspace provides an intuitive environment where Security Analysts can view and action incidents. 
  • Using industry best-practices through guided playbooks, SIR responds to malware and phishing incidents through automated responses. 
  • Real-time dashboards monitor security incident performance. 

But, you say, collaborating with IT is impossible! We can’t give away our secrets! 

Rest easy. SIR is designed to work with templates and follow company best-practices to connect security and IT teams without compromising proprietary data. SIR maps security incidents to business services and IT via the ServiceNow Configuration Management Database (CMDB). The mapping prioritizes incident queues based on business impact – and keeps IT teams focused on the workflows most crucial to your business. 

How Does it Work? 

ServiceNow Security Incident Response imports data from your existing security tools or Security Information and Event Manager (SIEM) via APIs and automatically prioritizes security incidents. The system follows company best practices through customized security workflow templates that automate tasks. 

Work with an Implementation Partner to Achieve Security Wins 

Building a successful hockey program requires careful strategy and planning. Building a successful ServiceNow Security and Incident Response solution requires the same. Just as a championship coach employs strategies to bring a fresh team together, strategy is crucial for a successful ServiceNow SIR Implementation.  

Like any award-winning hockey coach, an experienced implementation partner can help your team achieve security successPartners help keep costs down, keep projects on track, and encourage user adoption by laying out a best-practices-only implementation plan. 

A well-coached team sees success sooner. With the right implementation partner, you can too. Crossfuze’s SMART SIR solution gets you championship-ready in just seven weeks – at a fixed price that includes Organizational Change Management and training that ensures a successful transition to ServiceNow SIR.  

If you would like to learn more, or see a SMART SIR Demo, reach out at 

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