Steve Reekie
With 20 years in the CX space and nine years as a ServiceNow consultant, Steve is a trusted expert in CSM. As the lead technical architect, he has delivered over 100 ServiceNow implementations, including many complex projects in the unified communications industry. Working on these projects has given him deep insight into the platforms and technical services in the industry as well as the nuances among telco providers. Steve’s focus is always on hearing each client and providing confidence through solutions tailored to the client’s specific needs.
Steve Reekie
Accelerating Internal Digital Transformation with ServiceNow
TIP Group is a market leader in providing transportation and logistics customers with rental, leasing and value-added services, such as digital...
8 Reasons Why Customer Service Management Makes Sense
In today's highly competitive business landscape, exceptional customer service is more critical than ever. Organisations have realised that going...
Understanding the fundamental differences between CSM and TPSM
Over the last year, I’ve been having a lot of conversations with customers who are either preparing to begin a ServiceNow implementation, or are...
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