Human Resource Service Management Excellence

2 minute read

What is the top HR Challenge of 2017?

If you said retention, then you would be correct. Due to the overall strengthened economy and a 10-year low in unemployment rates, most employers are facing a high level of competition for top talent.

But attracting top talent isn’t the only task for HR professionals. Demands from top to bottom across the company can leave HR departments stretched and scrambling to keep up with demands. The same fact can also lead to high levels of dissatisfaction among employees. None of those factors are attractive to executive leadership and company stakeholders.

The ServiceNow Human Resources application can help you improve the employee experience while increasing productivity and efficiency across departments.

Here are five ways the ServiceNow Human Resources application can improve your service delivery:

  1. Improve Employee Satisfaction: This is accomplished by making essential services easily accessible to employees.
  2. Increase HR Productivity: Increased productivity is realized through a reduction of repetitive tasks along with automated workflows and case management.
  3. Onboard New Hires with Ease: Onboarding workflows can be created and implemented across multiple departments to deliver a consumer-like service experience.
  4. Deliver Enterprise Service: Along with creating workflows across departments, tasks can also be routed to other departments with end-to-end visibility.
  5. Optimize Service Delivery: Higher visibility into the amount and types of employee requests drives better staffing efficiency and level of service.


Out of the previous list, onboarding new employees is one of those tasks that, while repetitive and seemingly straightforward, never gets easier or less time-consuming. Crossfuze has further optimized the onboarding services provided by ServiceNow with the Onboarding Quickfuze application. This solution is designed to allow rapid configuration for many of the core onboarding automations you require.

Successfully managing human resources is one of the greatest challenges for any business. Now that the landscape of the workforce is changing with the entrance of Millennials, let the ServiceNow Human Resource application help you optimize the repetitive, day-to-day tasks so you can focus on the strategic challenges that face your company. 

If you found this post informative, you won’t want to miss Crossfuze’s upcoming webinar, “Human Resources Service Management,” on October 25, 2017, at 2 PM, EST. During this free webinar, there will be four different presenters: Mark Brownschidle, our VP of Professional Services; Shawn Willson, Director of Sales; James Farrer, Solutions Architect; and Urs Stockmann, eemerge Partner. All four will talk about how to improve employee experience and drive efficiency across all departments using the ServiceNow Human Resources application. If you joined our September 27 webinar, “How to Achieve ServiceNow Roadmap Success,” this is one webinar you won’t want to miss!


To register for this event, which is part of Crossfuze’s Services Reimagined Webinar Series, please go to

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