ServiceNow SPM is the New ITBM: New Features that Come with the Name Change

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As a leading technology company, ServiceNow continuously adapts to reflect best practices across industries—in both practical and innovative ways. This was seen most recently with the San Diego release, which came with the adaption of IT Business Management (ITBM) to ServiceNow’s Strategic Portfolio Management (SPM). This name change reflects more than a change in aesthetics: It represents a more collaborative, agile, adaptable way to work.

New Features in ServiceNow SPM

You may be thinking, “So, ServiceNow renamed one of its services. What’s the big deal?” The truth is, the name change represents quite a lot. First, let’s break down exactly why the new name matters; then, let’s explore the benefits that come along with it.


Adapting from IT to Enterprise-Wide Collaboration

According to ServiceNow, “In today’s enterprise, technology is quickly extending beyond its birthplace in IT.” This line of thinking leads us to perhaps the biggest change in the switch from ITBM to SPM: the abandonment of “IT” in the name. 

The absence of “IT” represents the fact that this product is about transforming and enabling the entire business environment—not just the IT department. Offering a more holistic approach to digital transformation, SPM represents a comprehensive view of every step of the journey: strategy, technology, execution, and beyond.


Agile Features for an Agile Approach to Business

Agility is essential for every modern business. That’s because, with adaptability, organizations approach projects with a results-focused mindset, enabling them to deliver higher quality work at lower risk. Along those lines, companies are facing greater disruptions than ever before: rapidly-evolving trends, constant developments in technologies, accelerating digitalization, and more. The need to work organically has never been more essential.

With ServiceNow SPM, the attention is on empowering your business to prioritize agility. One of the primary features of the new SPM module in San Diego is the enhancement of the Agile Development 2.0 application. This application has been updated to help you identify and weigh the monetary and nonmonetary benefits of potential epics. Prove to your investors and C-suite that your epics are worthwhile, implement an agile approach throughout an entire life cycle of a product, and integrate with Digital Portfolio Management for a unified workspace.


Streamlined, Interactive Project Management

Along with the name switch comes a more streamlined project management application: the ServiceNow Project Workspace. This revamped user interface is more intuitive, allowing team leaders to plan and manage projects large and small with drag-and-drop functionality, configurable columns, and clear interfaces. With complete visibility, managers can easily view current projects, details about start and end dates, and status updates—all from your home page, so no roadblock or need goes unnoticed.

ServiceNow SPM transcends boundaries, extending into other essential management processes. Far extending the IT department of an organization, the tools allow for greater project portfolio management (PPM) by using ServiceNow’s project management tool to prioritize organizational goals and KPIs and providing your teams’ solutions to provide not only agile but hybrid updates on performance and strategic success. From roadmap planning to setting and evaluating goals, use SPM to find everything project-related in one central place.


Streamlined, Interactive Project Management

Beyond providing opportunities for agility and streamlined project management, SPM features also empower you to drive innovation. For example, you can ask for and gather ideas from any department to manage them in one place. This amazing tool can benefit all organizations, empowering them to improve their employee satisfaction. 

Encourage all employees to share their ideas to increase engagement and productivity, and genuinely listen to what they have to say. You may just find an opportunity for change that could benefit your company for years to come. The best part about Innovation Management in ServiceNow? You can automatically notify stakeholders of status updates at the press of a button.

Once you receive a great idea, you can also use ServiceNow SPM to simulate, compare, and filter scenarios through Scenario Planning. Don’t spend your budget on potentially damaging investments. Instead, access complete visibility into your investments to increase alignment across your organization, adapt quickly to change, and seamlessly align your business strategy with your goals.


Managing Change with a ServiceNow Partner

With every change in the ServiceNow environment comes a need to adapt and reevaluate your decisions to make sure you’re taking full advantage of the platform. This can be overwhelming for any organization. By investing in hiring a ServiceNow Partner, your team can ensure that you have access to industry expertise at all times. A great Partner will not only help you identify and develop the features that will most benefit your organization, but they will also offer long-term support every step of the way. 

With a Partner who eats, sleeps, and breathes ServiceNow, attaining agility and managing change don’t have to feel like insurmountable expectations. Focus on what you do best: your core business. A Partner will handle the technical aspects so that you can go above and beyond your goals.


Access ServiceNow Elite Support with Crossfuze

Do you want complete access to a host of platform expertise? If you’re searching for a ServiceNow Partner that will help you drive digital transformation and achieve your goals, Crossfuze is a ServiceNow Elite partner, making it a top 1 percent partner for delivering long-term, consistent success globally. Reach out to us at to learn more.

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