ServiceNow SPM is the New ITBM: What’s in a Name Change?

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A savvy IT leader frames digital transformation as a strategic business initiative. 

As a business full of savvy IT leaders, ServiceNow knows what the stakes are. And how a name can mean everything. Strategic Portfolio Management or SPM aligns with a business leader’s mindset. Simply put, the name SPM makes more sense for the people and departments who benefit the most from this set of workflows. Demonstrating ServiceNow’s commitment to people, processes and technologies. 

As Theodore Roosevelt once said, “People don’t care how much you know until they know how much you care.” 

What is ServiceNow SPM?


ServiceNow looked at what sets leading organizations apart from the pack. The common thread? Agility. Organizations that consistently rise to the top can pivot quickly when they need to 

Agility kept organizations afloat during the COVID-19 pandemic. It helps organizations recruit and retain talent by facilitating cross-departmental collaboration and ensures that what you deliver to customers is in line with the overall business strategy.  

Put simply, ServiceNow SPM facilitates communication where it counts.  

Why the Change?

When ServiceNow works well, business leaders get a better understanding of what’s going on in IT. ServiceNow ITSM, for example, helps end-users resolve their technology issues quickly and efficiently and delivers the data to help business leaders decide which technologies work well and which ones they can change.  

ITBM was designed to give business leaders that same capability across the entire business. It empowers IT to build and monitor a software stack that helps the business meet its objectives on the NOW Platform and ensures that everything plays well together. 

At the end of the day, ITBM helps IT leaders make their case for how digital transformation can deliver the business outcomes leadership wants. 

These workflows are a strategic solution – not just an IT solution. And the new name, SPM better reflects what it is and what it does for the business. Just like digital transformation is a business initiative, not an IT initiative. 


What's in ServiceNow SPM?

ServiceNow SPM includes the same great stuff you’ve come to expect from ITBM. 

  • Performance Analytics provide the data and insights business leaders need to keep their organization on track. 
  • Demand Management gives leaders the data they need to forecast demand and make better decisions for the future. 
  • Resource Management helps managers track capacity and allocations to make better staffing and management decisions. 
  • Project Portfolio Management keeps your portfolio strategy, business strategy, investments and team structures aligned with your business goals and objectives – for business agility and faster scalability. 
  • Scenario Planning helps envision and plan for multiple scenarios 
  • Roadmap Planning aligns investments and teams for project delivery. 
  • Scaled Agile Framework (SAFe) scales work for optimal value by aligning strategic investments. 
  • Agile Development unifies backlogged tasks for faster development in both agile and waterfall projects. 
  • Application Portfolio Management tools that align your application portfolio with your architecture. 
  • Digital Portfolio Management provides a big-picture view of your digital performance so you can improve service performance, manage risk and deliver shared outcomes. 

Whew! That’s a lot to take in. Working with an expert ensures you get exactly what you need out of the Now Platform. Crossfuze has helped companies of all sizes reinvent the way they work with the workflows from ServiceNow. If you’ve got questions or you’re ready to move on to the next phase of your digital transformation – and you want to work with someone who’s as invested in your success as you are, send an email. Let’s talk. 

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