ServiceNow (13)
Higher Education – The Customer Profile
In a sea of technology fueled industry disruptions, Higher Education remains steadfast. Built on reputations that go back generations, and driven...
How ServiceNow Workflows are Built Across Enterprise Software
ESM is the new ITSM. Enterprise Service Management platforms like ServiceNow fundamentally changed the business landscape. From initial customer...
Exponential Acceleration and a Good Defense
As we emerge from the pandemic, I’ve been thinking about the term “exponential acceleration.” Last year, the world saw exponential acceleration play...
ServiceNow Basics - Everything You Ever Wanted to Know
Ok, so maybe "everything" is an overstatement. Because to ACTUALLY capture everything would require a Ph.D. – but this article is a good place to...
Want to deliver a better CX? Bypass your agents’ brains
No matter how good your service agents are, customers will always demand more. At the top of their wish list – personalised service and faster issue...
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