Steve Reekie
With 20 years in the CX space and nine years as a ServiceNow consultant, Steve is a trusted expert in CSM. As the lead technical architect, he has delivered over 100 ServiceNow implementations, including many complex projects in the unified communications industry. Working on these projects has given him deep insight into the platforms and technical services in the industry as well as the nuances among telco providers. Steve’s focus is always on hearing each client and providing confidence through solutions tailored to the client’s specific needs.
Steve Reekie
ServiceNow's CSM and ITSM: Pioneering Seamless Customer Experiences
Before the introduction of ServiceNow's Customer Service Management (CSM) application in the Istanbul release, businesses had to customise ITSM...
Evolution of ServiceNow: A Guide to Choosing the Right Applications for Your Business
As ServiceNow has evolved from its origins as an IT Service Management (ITSM) solution, it has grown into a comprehensive PaaS platform offering...
The Dynamic Trio: Customer Service, Project Management & Field Service
Greetings, fellow service enthusiasts! Today, I want to discuss a winning combination that will take your organisation's customer experience to the...
Unlocking the Potential of Field Service Management
Hello everyone! Today, I want to talk about the incredible capabilities of Field Service Management (FSM) and how it can revolutionise the way your...
What's New in Customer Service Management with ServiceNow's Vancouver Release
ServiceNow's latest release, Vancouver, for Q3 2023, is now available in general availability. It brings a host of exciting features and improvements...
Unlocking Efficiency and Consistency with ServiceNow's Playbook Capability
In the world of Customer Service Management, one of the key challenges organizations face is ensuring that their processes are not just documented...
Subscribe to
Our Blog
Sign up for our newsletter and get insight and information to make your ServiceNow vision a reality with speed, agility, and confidence.