With 20 years in the CX space and nine years as a ServiceNow consultant, Steve is a trusted expert in CSM. As the lead technical architect, he has delivered over 100 ServiceNow implementations, including many complex projects in the unified communications industry. Working on these projects has given him deep insight into the platforms and technical services in the industry as well as the nuances among telco providers. Steve’s focus is always on hearing each client and providing confidence through solutions tailored to the client’s specific needs.
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ServiceNow's CSM and ITSM: Pioneering Seamless Customer Experiences
Before the introduction of ServiceNow's Customer Service Management (CSM) application in the Istanbul release, businesses had to customise ITSM...