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How ServiceNow Workflows are Built Across Enterprise Software
ESM is the new ITSM. Enterprise Service Management platforms like ServiceNow fundamentally changed the business landscape. From initial customer...
Exponential Acceleration and a Good Defense
As we emerge from the pandemic, I’ve been thinking about the term “exponential acceleration.” Last year, the world saw exponential acceleration play...
Three Tips to Get the Most Out of the Service Desk at Your Long-Term Care Facility
The healthcare industry is evolving rapidly to create room for digital solutions. Long-term care is no different, and when you notice the benefits of...
ServiceNow Basics - Everything You Ever Wanted to Know
Ok, so maybe "everything" is an overstatement. Because to ACTUALLY capture everything would require a Ph.D. – but this article is a good place to...
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