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Want to deliver a better CX? Bypass your agents’ brains
No matter how good your service agents are, customers will always demand more. At the top of their wish list – personalised service and faster issue...
ServiceNow Success Snapshots
In the race to digital transformation,IT leaders need solutions that deliver results almost immediately – with minimal disruption to operations....
We need to stop talking about CRM
For nearly twenty years businesses have been talking about CRM – Customer Relationship Management. Once viewed as the pinnacle of sales and marketing...
Agile Management vs. Strategic Planning - The Great Balancing Act
Introduction Organizations often struggle with balancing quickly responding to changing business requirements and available technologies and...
How Technology Supports Regulation and Compliance in the Pharma Sector
It’s easy to see why pharma is one of the most highly regulated industries. According to BMJ, more than 237 million medication errors are made in...
Addressing Speed-to-Market Challenges in Pharma
In the ever-evolving pharmaceutical industry, it’s all about who can bring their products to the market the fastest. And with the industry expected...
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