Workflow Insider
Must-Read Resources for Banking IT Leaders
Technology might not have changed the tenets of banking on a fundamental level, but products have become commoditized. While the services and...
The CIO's Essential Guide to Reducing Technical Debt
In 2018, a small company’s employees were still using a 2008 server. While the IT team knew it should be replaced, updating the site kept getting...
5 Ways to Create the Best Customer Service Management Strategy
Walt Disney is known for saying “Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back . . . and...
Spring Cleaning for Your Law Firm’s IT
When it comes to modernizing and streamlining IT, how does your law firm stack up against others? If your law firm is anything like Latham & Watkins...
Customization vs. Configuration in ServiceNow
As an entity in the public sector, the Ventura County government needed to make sure they were strictly following regulations in their ServiceNow...
From Chaos to Order with ServiceNow for Banking IT
Did you ever hear about the bank clerk who accidentally transferred $293 million (£222 million) from the bank to a private account? It’s a dramatic...
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