CSM (3)
Creating an Effortless and Seamless Experience for Telco Customers
Bain & Company and MaritzCX recently surveyed 120,000 UK consumers to find out how likely they would be to recommend 190 different brands to their...
Staying Competitive as a Telco in the Age of 5G
Did you know that 5G technology has the potential to add £15.7 billion to the UK economy every year by 2025? Clearly, 5G is playing a critical role...
The Current State of Telco
It’s an exciting time to be in telecommunications. The world’s top ten telecommunications (or telco) companies each have a market capitalization of...
5 Ways to Create the Best Customer Service Management Strategy
Walt Disney is known for saying “Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back . . . and...
ServiceNow IT Service Management vs Customer Service Management
Prior to the Istanbul release, the only option for serving external customers with ServiceNow was to engineer the ITSM platform for that purpose....
Customer Service Management Training: Why You Need A Proactive Approach
Part 3: Why you need a proactive approach to Customer Service to maintain a competitive edge
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