CSM (4)
What Is A Customer Service Management Strategy for High Quality Customer Experience
Part 4: 5 essential tips for using ServiceNow to deliver high-quality Customer Service experiences
Customer Service Management Training: Marketing Strategy Including CSM
Part 2: Why Customer Service should be tightly integrated with your marketing strategy—and vice versa
Critical Customer Service Management Skills That Makes the 360-Degree View Obsolete
Customers are demanding, as they should be. The world is focused more and more on being able to get help or information at the moment the need...
Learn to Improve Service Delivery with ServiceNow's CSM Application
Most customer-facing enterprises are good, if not excellent, at customer engagement and relationship building. While those two aspects are important...
10 Pillars of ServiceNow CSM Success Series
The journey to transforming a contact center is a long road punctuated by numerous risks and obstacles. A new educational resource designed for...
6 Reasons Why Amazing Customer Service is Critical to Your Long-term Marketing
Do you know why companies like Amazon, Zappos, Southwest Airlines, or the plumber in the next town keep getting more business from consumers like us?...
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