CSM
ServiceNow Vancouver: Our Favorite New CSM Features in the Latest Release
We are thrilled about all the new Customer Service Management (CSM) features in ServiceNow Vancouver. ServiceNow included new updates in this release...
ServiceNow's CSM and ITSM: Pioneering Seamless Customer Experiences
Before the introduction of ServiceNow's Customer Service Management (CSM) application in the Istanbul release, businesses had to customise ITSM...
Evolution of ServiceNow: A Guide to Choosing the Right Applications for Your Business
As ServiceNow has evolved from its origins as an IT Service Management (ITSM) solution, it has grown into a comprehensive PaaS platform offering...
The Dynamic Trio: Customer Service, Project Management & Field Service
Greetings, fellow service enthusiasts! Today, I want to discuss a winning combination that will take your organisation's customer experience to the...
Direct Communication with Customers in the Transportation and Logistics Industry is Key to Providing the Best Customer Experience
The transportation and logistics industry has traditionally competed primarily on price—a business model that is rapidly becoming obsolete. Modern...
4 Key Challenges Transportation and Logistics Executives Must Overcome to Optimise the Customer Experience
The transportation and logistics industry has traditionally competed primarily on price—a business model that is rapidly becoming obsolete. Modern...
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