ServiceNow (16)

The Enlightened CEO

At Crossfuze, we kick off each year with a summit called Crossfuze Way. It’s a chance for employees and leaders to come together, celebrate our...

How to Manage Through Crisis and Build Resilience: Key Takeaways

5 Tips to Supersize the Value Delivered by Your Service Desk

Your organization’s service desk may be the only point of contact between your company and its users, which means the service it provides needs to be...

SMART Solutions Vulnerability Response

According to the University of Maryland’s Clark School, a cyberattack happens every 39 seconds. The FBI reports a 400% increase in cybercrimes since...

Customer Service and Your Crisis Management Plan

A damaging corporate crisis seems to lurk around every corner, from stock market bubbles to ill-advised tweets. Or more recently, wildly...

Us and Them: Crossing the IT Divide

In the face of ongoing market uncertainty and changing customer demands, financial firms are being forced to accelerate their digital transformation...

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