ServiceNow (22)
How to Use CSM Data to Reach Strategic Telco Business Goals
While most businesses understand the importance of studying CX data (87 percent), “three-quarters report that they don’t have enough access to the...
Navigating the Crisis | Reimagine the New Normal
The workplace is changing. Prior to mid-March, only 1.3 percent of ZipRecruiter job postings offered work-from-home opportunities. It has since grown...
What to Know About ServiceNow’s Safe Workplace Apps
ServiceNow’s new Safe Workplace applications are available now to help organizations prepare their workforce and workplace to resume operations after...
Creating an Effortless and Seamless Experience for Telco Customers
Bain & Company and MaritzCX recently surveyed 120,000 UK consumers to find out how likely they would be to recommend 190 different brands to their...
The Cost and Risks of Disparate and Inflexible Systems
Does this sound familiar? You’re using disparate systems, most of which aren’t fully integrated. Your IT team manually inputs data and physically...
Staying Competitive as a Telco in the Age of 5G
Did you know that 5G technology has the potential to add £15.7 billion to the UK economy every year by 2025? Clearly, 5G is playing a critical role...
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