Crossfuze
Critical Customer Service Management Skills That Makes the 360-Degree View Obsolete
Customers are demanding, as they should be. The world is focused more and more on being able to get help or information at the moment the need...
Latest on Forbes.com: Crossfuze Weighs in on Data Security and How Employees Pose the Biggest Threat
If you’re like most forward-thinking companies, you’re focused on using technology and automation to achieve bottom-line profitability. However,...
New Book Teaches Non-IT Leaders How to Achieve Enterprise Digital Transformation with ServiceNow
ServiceNow isn’t just for IT Service Management. Quite to the contrary, it’s for every department and service unit across the enterprise. But how are...
5 Digital Transformation Trends that will Reshape Service Management by 2020
Digital transformation is changing the way that businesses of all industries and sizes get work done and interact with their customers. These changes...
ServiceNow Growing Pains: Two Ways to Scale
Perhaps the following scenario sounds familiar to you: Your business has started using ServiceNow, which has been successfully implemented in a few...
5 Common Mistakes When Integrating ServiceNow and How to Avoid Them
When organizations implement ServiceNow, they’re seeking to dramatically improve efficiencies and bottom-line profitability. This enterprise-wide...
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