ServiceNow (30)
Charting Her Own Course: A Story of ServiceNow Success
Michelle Brockney is nothing short of electric. As a change agent in a high-growth company, she brings smarts, velvet-handed leadership, and purpose...
Customer Service Management Training: Marketing Strategy Including CSM
Part 2: Why Customer Service should be tightly integrated with your marketing strategy—and vice versa
Avoid These Top 5 ServiceNow Implementation Challenges
Avoid These Top 5 ServiceNow Implementation Challenges
Critical Customer Service Management Skills That Makes the 360-Degree View Obsolete
Customers are demanding, as they should be. The world is focused more and more on being able to get help or information at the moment the need...
New Book Teaches Non-IT Leaders How to Achieve Enterprise Digital Transformation with ServiceNow
ServiceNow isn’t just for IT Service Management. Quite to the contrary, it’s for every department and service unit across the enterprise. But how are...
5 Digital Transformation Trends that will Reshape Service Management by 2020
Digital transformation is changing the way that businesses of all industries and sizes get work done and interact with their customers. These changes...
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